SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)OF THE SECURITIES EXCHANGE ACT OF 1934 For the Quarter ended February 28, 2004 Commission File Number 1-8504 UNIFIRST CORPORATION (Exact name of registrant as specified in its charter) Massachusetts 04-2103460 (State of Incorporation) (IRS Employer Identification Number) 68 Jonspin Road Wilmington, Massachusetts 01887 (Address of principal executive offices)(Zip Code) Registrant's telephone number: (978) 658-8888 Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [ ] No [X] Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). Yes [X] No [ ] The number of outstanding shares of UniFirst Corporation Common Stock and Class B Common Stock at April 6, 2004 were 9,039,604 and 10,159,144 respectively. 1

PART I - FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS Condensed Consolidated Balance Sheets UniFirst Corporation and Subsidiaries (Unaudited) FEBRUARY 28, AUGUST 30, MARCH 1, (IN THOUSANDS, EXCEPT PER SHARE DATA) 2004 2003 2003 ------------------------------------- ------------ ---------- --------- Assets Current assets: Cash and cash equivalents $ 12,684 $ 6,053 $ 5,350 Receivables, less reserves of $3,703, $2,611, and $3,429, respectively 72,912 57,941 60,694 Inventories 32,764 25,355 25,208 Rental merchandise in service 63,596 60,490 56,870 Prepaid taxes and deferred tax assets 1,734 5,591 5,641 Prepaid expenses 1,385 407 307 -------- --------- --------- Total current assets 185,075 155,837 154,070 -------- --------- --------- Property and equipment: Land, buildings and leasehold improvements 236,415 221,487 214,889 Machinery and equipment 258,650 238,820 237,516 Motor vehicles 68,423 66,081 65,076 -------- --------- --------- 563,488 526,388 517,481 Less - accumulated depreciation 269,476 251,806 246,433 -------- --------- --------- 294,012 274,582 271,048 -------- --------- --------- Goodwill 181,235 62,608 62,297 Intangible assets, net 60,917 20,524 20,944 Other assets 2,003 1,036 1,498 -------- --------- --------- $723,242 $ 514,587 $ 509,857 ======== ========= ========= Liabilities and Shareholders' Equity Current liabilities: Current maturities of long-term obligations $ 1,442 $ 2,493 $ 3,049 Notes payable -- 104 1,350 Accounts payable 30,859 30,678 34,364 Accrued liabilities 72,801 53,670 56,370 Accrued income taxes 448 -- -- -------- --------- --------- Total current liabilities 105,550 86,945 95,133 -------- --------- --------- Long-term obligations, net of current maturities 232,404 67,319 73,932 Deferred income taxes 33,855 24,943 23,243 -------- --------- --------- Shareholders' equity: Preferred stock, $1.00 par value; 2,000,000 shares authorized; none issued -- -- -- Common stock, $.10 par value; 30,000,000 shares authorized; shares issued 10,630,609, 10,599,359, and 10,558,309, respectively 1,063 1,060 1,055 Class B common stock, $.10 par value; 20,000,000 shares authorized; issued and outstanding 10,160,144, 10,175,144, and 10,205,144, respectively 1,016 1,018 1,021 Treasury stock, 1,595,055 shares, at cost (26,005) (26,005) (26,005) Capital surplus 12,926 12,693 12,546 Retained earnings 362,871 348,043 332,505 Accumulated other comprehensive loss (438) (1,429) (3,573) -------- --------- --------- Total shareholders' equity 351,433 335,380 317,549 -------- --------- --------- $723,242 $ 514,587 $ 509,857 ======== ========= ========= The accompanying notes are an integral part of these condensed consolidated financial statements. 2

Condensed Consolidated Statements of Income UniFirst Corporation and Subsidiaries (Unaudited) Twenty-Six Twenty-Six Thirteen Thirteen weeks ended weeks ended weeks ended weeks ended February 28, March 1, February 28, March 1, (In thousands, except per share data) 2004 2003 2004 2003 ------------------------------------- ----------- ----------- ----------- ----------- Revenues $ 358,305 $ 295,604 $ 177,407 $ 146,425 --------- --------- --------- --------- Cost and expenses: Operating costs 230,801 191,141 115,713 98,451 Selling and administrative expenses 73,861 63,550 37,034 31,651 Depreciation and amortization 22,727 19,688 11,699 9,804 --------- --------- --------- --------- 327,389 274,379 164,446 139,906 --------- --------- --------- --------- Income from operations 30,916 21,225 12,961 6,519 --------- --------- --------- --------- Other expense (income): Interest expense 6,244 2,192 3,002 1,098 Interest income (631) (833) (339) (565) Interest rate swap income (900) (360) (420) (151) --------- --------- --------- --------- 4,713 999 2,243 382 --------- --------- --------- --------- Income before income taxes 26,203 20,226 10,718 6,137 Provision for income taxes 10,088 7,787 4,126 2,363 --------- --------- --------- --------- Income before cumulative effect of accounting change 16,115 12,439 6,592 3,774 Cumulative effect of accounting change (net of income tax benefit of $1,404 in fiscal 2003) -- 2,242 -- -- --------- --------- --------- --------- Net income $ 16,115 $ 10,197 $ 6,592 $ 3,774 ========= ========= ========= ========= Weighted average number of shares outstanding : basic 19,187 19,193 19,190 19,168 ========= ========= ========= ========= Weighted average number of shares outstanding : diluted 19,249 19,240 19,253 19,208 ========= ========= ========= ========= Income per share - basic: Before cumulative effect of accounting change, net $ 0.84 $ 0.65 $ 0.34 $ 0.20 Cumulative effect of accounting change, net -- (0.12) -- -- --------- --------- --------- --------- Net income per share $ 0.84 $ 0.53 $ 0.34 $ 0.20 ========= ========= ========= ========= Income per share - diluted: Before cumulative effect of accounting change, net $ 0.84 $ 0.65 $ 0.34 $ 0.20 Cumulative effect of accounting change, net -- (0.12) -- -- --------- --------- --------- --------- Net income per share $ 0.84 $ 0.53 $ 0.34 $ 0.20 ========= ========= ========= ========= Cash dividends per share: Common stock $ 0.0750 $ 0.0750 $ 0.0375 $ 0.0375 ========= ========= ========= ========= Class B common stock $ 0.0600 $ 0.0600 $ 0.0300 $ 0.0300 ========= ========= ========= ========= The accompanying notes are an integral part of these condensed consolidated financial statements. 3

Condensed Consolidated Statements of Cash Flows UniFirst Corporation and Subsidiaries (Unaudited) Twenty-Six Twenty-Six weeks ended weeks ended February 28, March 1, (In thousands) 2004 2003 - ------------------------------------------------------------ ------------ ------------ Cash flows from operating activities: Net income $ 16,115 $ 10,197 Adjustments: Cumulative effect of accounting change, net -- 2,242 Depreciation 19,484 17,297 Amortization of intangible assets 3,243 2,391 Amortization of deferred financing costs 580 -- Accretion on asset retirement obligations 193 145 Interest rate swap income (900) (360) Changes in assets and liabilities, net of acquisitions: Receivables (5,456) (6,107) Inventories 1,855 (401) Rental merchandise in service 7,181 (823) Prepaid expenses 77 7 Accounts payable (4,550) 17,352 Accrued liabilities 3,736 (1,314) Accrued income taxes 2,332 (9,454) -------- -------- Net cash provided by operating activities 43,890 31,172 -------- -------- Cash flows from investing activities: Acquisition of businesses, net of cash acquired (178,940) -- Capital expenditures (15,676) (18,427) Other (36) (1,275) -------- -------- Net cash used in investing activities (194,652) (19,702) -------- -------- Cash flows from financing activities: Increase in debt 176,603 854 Reduction of debt (14,679) (8,814) Deferred financing costs (3,478) -- Repurchase of common stock -- (1,249) Proceeds from exercise of common stock options 234 43 Cash dividends (1,287) (1,287) -------- -------- Net cash provided by (used in) financing activities 157,393 (10,453) -------- -------- Net increase in cash and cash equivalents 6,631 1,017 Cash and cash equivalents at beginning of year 6,053 4,333 -------- -------- Cash and cash equivalents at end of period $ 12,684 $ 5,350 ======== ======== The accompanying notes are an integral part of these condensed consolidated financial statements. 4

UniFirst Corporation and Subsidiaries Notes to Condensed Consolidated Financial Statements For the Twenty-Six Weeks Ended February 28, 2004 (Amounts in thousands, except per share and common stock options data) 1. Summary Of Critical and Significant Accounting Policies Business Description UniFirst Corporation (the "Company") is a leading company in the garment service business. The Company designs, manufactures, personalizes, rents, cleans, delivers and sells a variety of superior quality occupational garments, career apparel and imagewear programs to businesses of all kinds. We also service industrial wiper towels, floor mats and other non-garment items and provides first aid cabinet services and other safety supplies. The Company's UniTech subsidiary decontaminates and cleans, in separate facilities, garments which may have been exposed to radioactive materials. Interim Financial Information These condensed consolidated financial statements have been prepared by the Company without audit, pursuant to the rules and regulations of the Securities and Exchange Commission. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted pursuant to such rules and regulations; however, the Company believes that the information furnished reflects all adjustments (consisting only of normal recurring adjustments) which are, in the opinion of management, necessary to a fair statement of results for the interim period. It is suggested that these condensed consolidated financial statements be read in conjunction with the financial statements and the notes, thereto, included in the Company's latest annual report on Form 10-K. Results for an interim period are not indicative of any future interim periods or for an entire fiscal year. Principles of Consolidation The consolidated financial statements include the accounts of the Company and its subsidiaries, all of which are wholly-owned. Intercompany balances and transactions are eliminated in consolidation. All assets and liabilities of foreign subsidiaries are translated into U.S. dollars using the exchange rate prevailing at the balance sheet date, while income and expense accounts are translated at average exchange rates during the year. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates. There have been no changes in judgments or the method of determining estimates that had a material effect on our condensed consolidated financial statements for the periods presented. Fiscal Year The Company's fiscal year ends on the last Saturday in August. For financial reporting purposes, fiscal 2004 will have 52 weeks, as did fiscal 2003. Revenue Recognition and Allowance for Doubtful Accounts The Company recognizes revenue from rental operations in the period in which the services are provided. Direct sale revenue is recognized in the period in which the product is shipped. Judgments and estimates are used in determining the collectability of accounts receivable. The Company analyzes specific accounts receivable and historical bad debt experience, customer credit worthiness, current economic trends and the age of outstanding balances when evaluating the adequacy of the allowance for doubtful accounts. Management judgments and estimates are used in connection with establishing the allowance in any accounting period. Changes in estimates are reflected in the period they become known. If the financial condition of the Company's customers were to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required. Material differences 5

may result in the amount and timing of bad debt expense recognition for any given period if management makes different judgments or utilizes different estimates. Inventories and Rental Merchandise in Service Inventories are stated at the lower of cost or market value, net of any reserve for excess and obsolete inventory. Judgments and estimates are used in determining the likelihood that new goods on hand can be sold to customers or used in rental operations. Historical inventory usage and current revenue trends are considered in estimating both excess and obsolete inventories. If actual product demand and market conditions are less favorable than those projected by management, additional inventory write-downs may be required. The Company uses the last-in, first-out (LIFO) method to value a significant portion of its inventories. Had the Company used the first-in, first-out (FIFO) accounting method, inventories would have been approximately $1.5 million higher at February 28, 2004, August 30, 2003 and March 1, 2003. Substantially all inventories represent finished goods. Rental merchandise in service is being amortized on a straight-line basis over the estimated service lives of the merchandise, which range from 6 to 24 months. In establishing estimated lives for merchandise in service, management considers historical experience and the intended use of the merchandise. Material differences may result in the amount and timing of operating profit for any period if management makes different judgments or utilizes different estimates. Property and Equipment Property and equipment are recorded at cost. The Company provides for depreciation on the straight-line method based on the following estimated useful lives: Buildings 30-40 years Leasehold improvements Term of lease Machinery and equipment 3-10 years Motor vehicles 3-5 years Expenditures for maintenance and repairs are expensed as incurred. Expenditures for renewals and betterments are capitalized. Goodwill and Other Intangible Assets Customer contracts are amortized over their estimated useful lives which have a weighted average life of approximately 15 years. Restrictive covenants are amortized over the terms of the respective non-competition agreements, which have a weighted average life of approximately 7.5 years. In accordance with the provisions of Statement of Financial Accounting Standards "SFAS" No. 142, the Company does not amortize goodwill. Income Taxes The Company's policy of accounting for income taxes is in accordance with SFAS No. 109 - "Accounting for Income Taxes". Deferred income taxes are provided for temporary differences between amounts recognized for income tax and financial reporting purposes at currently enacted tax rates. The Company computes income tax expense by jurisdiction based on its operations in each jurisdiction. The Company is periodically reviewed by domestic and foreign tax authorities regarding the amount of taxes due. These reviews include questions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. In evaluating the exposure associated with various filing positions, the Company records estimated reserves for probable exposures. Based on the Company's evaluation of current tax positions, the Company believes they have appropriately accrued for probable exposures. 6

Net Income Per Share Basic and diluted net income per share is calculated using the weighted average number of common and dilutive potential common shares outstanding during the year. The following table illustrates the amounts used in the denominator of the calculation: Twenty-Six Twenty-Six Thirteen Thirteen weeks ended weeks ended weeks ended weeks ended February 28, March 1, February 28, March 1, 2004 2003 2004 2003 ------------ ----------- ------------ ----------- Weighted average number of shares outstanding: basic 19,187 19,193 19,190 19,168 Add: effect of dilutive potential common shares - employee common stock options 62 47 63 40 ------ ------ ------ ------ Weighted average number of shares outstanding: diluted 19,249 19,240 19,253 19,208 ------ ------ ------ ------ Stock Based Compensation The Company accounts for its stock-based compensation plan under the recognition and measurement principles of APB Opinion No. 25, "Accounting for Stock Issued to Employees" and related Interpretations. The Comapny adopted the disclosure-only provisions of Statement of Financial Accounting Standards No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure", an amendment of Statement of Financial Accounting Standards No. 123, "Accounting for Stock-Based Compensation," ("Statement No. 123"). Therefore, no stock-based employee compensation cost is reflected in net income, as all options granted under those plans had an exercise price equal to the market value of the underlying common stock on the date of grant. The following table illustrates the effect on net income and earnings per share if the Company had applied the fair value recognition provisions of Statement No. 123 to stock-based employee compensation (in thousands, except per share data). Twenty-Six Twenty-Six Thirteen Thirteen weeks ended weeks ended weeks ended weeks ended February 28, March 1, February 28, March 1, 2004 2003 2004 2003 ------------- --------- ----------- ----------- Income before cumulative effect of accounting change $ 16,115 $ 12,439 $ 6,592 $ 3,774 Less: pro forma compensation expense, net of tax (108) (79) (60) (46) ------------- --------- ----------- ---------- Pro forma income before cumulative effect of accounting change 16,007 12,360 6,532 3,728 Cumulative effect of accounting change, net of tax -- (2,242) -- -- ------------- --------- ----------- ---------- Pro forma net income $ 16,007 $ 10,118 $ 6,532 $ 3,728 ============= ========= =========== ========== Basic net income per weighted average common share, as reported: Income before cumulative effect of accounting change $ 0.84 $ 0.65 $ 0.34 $ 0.20 Cumulative effect of accounting change, net of tax -- (0.12) -- -- ------------- --------- ----------- ---------- Net income per share $ 0.84 $ 0.53 $ 0.34 $ 0.20 Basic net income per weighted average common share, pro forma: Pro forma income before cumulative effect of accounting change $ 0.83 $ 0.64 $ 0.34 $ 0.19 Cumulative effect of accounting change, net of tax -- (0.12) -- -- ------------- --------- ----------- ---------- Pro forma net income per share $ 0.83 $ 0.52 $ 0.34 $ 0.19 ============= ========= =========== ========== Diluted net income per weighted average common share, as reported: Income before cumulative effect of accounting change $ 0.84 $ 0.65 $ 0.34 $ 0.20 Cumulative effect of accounting change, net of tax -- (0.12) -- -- ------------- --------- ----------- ---------- Net income per share $ 0.84 $ 0.53 $ 0.34 $ 0.20 ============= ========= =========== ========== Diluted net income per weighted average common share, pro forma: Pro forma income before cumulative effect of accounting change $ 0.83 $ 0.64 $ 0.34 $ 0.19 Cumulative effect of accounting change, net of tax -- (0.12) -- -- ------------- --------- ----------- ---------- Pro forma net income per share $ 0.83 $ 0.52 $ 0.34 $ 0.19 ============= ========= =========== ========== 7

Cash and Cash Equivalents Cash and cash equivalents include cash in banks and bank short-term investments with maturities of less than ninety days. Financial Instruments The Company's financial instruments, which may expose the Company to concentrations of credit risk, include cash and cash equivalents, receivables, accounts payable, notes payable and long-term obligations. Each of these financial instruments is recorded at cost, which approximates its fair value. Insurance The Company self-insures for certain obligations related to health, workers' compensation, vehicles and general liability programs. The Company also purchases stop-loss insurance policies to protect it from catastrophic losses. Judgments and estimates are used in determining the potential value associated with reported claims and for losses that have occurred, but have not been reported. The Company's estimates consider historical claims experience and other factors. The Company's liabilities are based on estimates, and, while the Company believes that the accrual for loss is adequate, the ultimate liability may be in excess of or less than the amounts recorded. Changes in claim experience, the Company's ability to settle claims or other estimates and judgments used by management could have a material impact on the amount and timing of expense for any period. Environmental and Other Contingencies The Company is subject to legal proceedings and claims arising from the conduct of their business operations, including environmental matters, personal injury, customer contract matters, and employment claims. Accounting principles generally accepted in the United States require that a liability for contingencies be recorded when it is probable that a liability has occurred and the amount of the liability can be reasonably estimated. Significant judgment is required to determine the existence of a liability, as well as the amount to be recorded. The Company regularly consults with attorneys and outside consultants to ensure that all of the relevant facts and circumstances are considered, before a contingent liability is recorded. The Company records accruals for environmental and other contingencies based on enacted laws, regulatory orders or decrees, the Company's estimates of costs, insurance proceeds, participation by other parties and the timing of payments, and the input of outside consultants and attorneys. The estimated liability for environmental contingencies has been discounted using credit-adjusted risk-free rates of interest that range from approximately 4.0% to 5.0% over periods ranging from fifteen to thirty years. The estimated current costs, net of legal settlements with insurance carriers, have been adjusted for the estimated impact of inflation at 3% per year. Changes in enacted laws, regulatory orders or decrees, management's estimates of costs, insurance proceeds, participation by other parties and the timing of payments, and the input of outside consultants and attorneys could have a material impact on the amounts recorded for environmental and other contingent liabilities. Reclassifications Certain prior year amounts have been reclassified to conform with current year presentation. Comprehensive Income The components of comprehensive income for the thirteen and twenty-six week periods ended February 28, 2004 and March 1, 2003, respectively, were as follows: Twenty-Six Twenty-Six weeks Thirteen weeks Thirteen weeks weeks ended ended ended ended February 28, March 1, February 28, March 1, 2004 2003 2004 2003 ------------ ---------------- --------------- -------------- Net income $ 16,115 $ 10,197 $ 6,592 $ 3,774 Other comprehensive income (loss): Foreign currency translation adjustments 991 190 (202) 203 Change in fair value of derivative instruments, net -- (60) -- (119) ---------- ---------- --------- ------- Comprehensive income $ 17,106 $ 10,327 $ 6,390 $ 3,858 ========== ========== ========= ======= 8

2. Acquisitions / Revolving Senior Credit Facility On September 2, 2003 ("Closing Date"), the Company completed its acquisition of 100% of Textilease Corporation ("Textilease"). The purchase price of approximately $175.6 million in cash was financed as part of a new $285 million unsecured revolving credit agreement ("Credit Agreement"), with a syndicate of banks. The Credit Agreement, completed on the Closing Date, replaces the Company's previous $125 million unsecured revolving credit agreement and is due on the third anniversary of the Closing Date (September 2, 2006). Availability of credit requires compliance with financial and other covenants, including maximum leverage, minimum fixed charge coverage, and minimum tangible net worth, as defined in the Credit Agreement. Textilease, headquartered in Beltsville, Maryland, had fiscal year 2002 revenues of approximately $95 million. It services over 25,000 uniform and textile products customers from 12 locations in six southeastern states, and also services a wide range of large and small first-aid service customers from additional specialized facilities. Textilease's operating results have been included in the Company's consolidated operating results since September 2, 2003. The following is a summary of the Company's preliminary estimate of the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition. The Company engaged a third party to appraise the fair value of the acquired tangible and intangible assets. The third party has completed its appraisal and the purchase price allocation below reflects the appraised values of acquired tangible and intangible assets. The Company is also completing its analysis of the fair values of the liabilities assumed in connection with the acquisition, including certain liabilities that qualify for recognition under Emerging Issues Task Force 95-3 "Recognition of Liabilities in connection with a Purchase Business Combination". The Company will finalize the purchase price allocation after it completes its analysis of assumed liabilities, and receives other relevant information relating to the acquisition. The final purchase price allocation may be significantly different than the Company's preliminary estimate as presented below. Assets: Current assets $ 29,518 Property and equipment 23,226 Goodwill 116,308 Intangible assets subject to amortization (estimated fifteen year weighted-average useful life): 40,060 Other assets 239 --------- Total assets acquired $ 209,351 ========= Liabilities: Current liabilities $ 17,764 Deferred compensation 5,249 Deferred income taxes 8,705 Long-term debt 2,005 --------- Total liabilities assumed $ 33,723 --------- Net assets acquired $ 175,628 ========= At the time of acquisition, goodwill of approximately $117.5 million was recorded. For the twenty-six weeks ended February 28, 2004, the refinement of the Company's original estimates principally related to the Company's valuation of acquired intangible assets resulted in a decrease in goodwill of approximately $1.2 million. The $116.3 million of goodwill as of February 28, 2004 will be assigned to our only reportable segment, that being the design, manufacture, rental, cleaning and delivery of occupational garments, industrial wiper towels, floor mats and other non-garment items. None of the goodwill is expected to be deductible for income tax purposes. At the time of acquisition, management initiated a plan to integrate certain Textilease facilities into existing operations. Included in the purchase price allocation is a restructuring charge of approximately $6.5 million, which includes approximately $3.1 million in severance-related costs for corporate and field employees and $3.4 million in facility closing and lease cancellation costs. Through February 28, 2004, the Company paid and charged approximately $967,000 against this accrual for severance-related costs. The Company expects to incur substantially all of the remaining costs within twenty-four months of the acquisition date. 9

Supplemental Pro Forma Information The unaudited pro forma combined condensed statements of income for the thirteen and twenty-six weeks ended March 1, 2003 give effect to the acquisition of Textilease and related financing as if the Textilease acquisition and the related financing had occurred on August 31, 2002. The unaudited pro forma combined condensed statements of income for the thirteen and twenty-six weeks ended March 1, 2003, include the unaudited condensed consolidated statements of income of UniFirst for the thirteen and twenty-six weeks ended March 1, 2003, and the unaudited statements of operations of Textilease for the three and six months ended March 31, 2003, and pro forma adjustments to reflect the Textilease acquisition and the related financing. Textilease previously had a fiscal year ending on December 31. The pro forma adjustments include additional interest expense of approximately $1,482 for the thirteen weeks ended March 1, 2003 and $2,767 for the twenty-six weeks ended March 1, 2003, related to the debt used to finance the acquisition, additional depreciation and amortization of approximately $733 for the thirteen weeks ended March 1, 2003 and $1,257 for the twenty-six weeks ended March 1, 2003, related to the estimated increase to the fair value of property and equipment and intangible assets and the related income tax effects of approximately $889 for the thirteen weeks ended March 1, 2003 and $1,612 for the twenty-six weeks ended March 1, 2003, respectively. The unaudited pro forma combined condensed statements of income are not necessarily indicative of the financial results that would have occurred if the Textilease acquisition and the related financing had been consummated on August 31, 2002, nor are they necessarily indicative of the financial results which may be attained in the future. The unaudited pro forma combined condensed statements of income are based upon available information and upon certain assumptions that UniFirst's management believes are reasonable. The Textilease acquisition is being accounted for using the purchase method of accounting. The allocation of the purchase price is preliminary. Final amounts could differ from those reflected in the pro forma statement of income, and such differences could be significant. Thirteen Thirteen Thirteen weeks ended weeks ended weeks ended February 28, March 1, March 1, 2004 2003 2003 (Actual) (Actual) (Pro forma) ----------- ---------- ----------- Revenues $177,407 $146,425 $169,681 ======== ======== ======== Income before cumulative effect of accounting change $ 6,592 $ 3,774 $ 2,985 Cumulative effect of accounting change, net of tax -- -- -- -------- -------- -------- Net income $ 6,592 $ 3,774 $ 2,985 ======== ======== ======== Weighted average number of shares outstanding: basic 19,190 19,168 19,168 ======== ======== ======== Weighted average number of shares outstanding: diluted 19,253 19,208 19,208 ======== ======== ======== Income per share -basic: Before cumulative effect of accounting change, net $ 0.34 $ 0.20 $ 0.16 Cumulative effect of accounting change, net -- -- -- -------- -------- -------- Net income per share $ 0.34 $ 0.20 $ 0.16 ======== ======== ======== Income per share -diluted: Before cumulative effect of accounting change, net $ 0.34 $ 0.20 $ 0.16 Cumulative effect of accounting change, net -- -- -- -------- -------- -------- Net income per share $ 0.34 $ 0.20 $ 0.16 ======== ======== ======== 10

Twenty-Six Twenty-Six Twenty-Six weeks ended weeks ended weeks ended February 28, March 1, March 1, 2004 2003 2003 (Actual) (Actual) (Pro forma) ------------ ----------- ----------- Revenues $358,305 $ 295,604 $ 342,082 ======== =========== =========== Income before cumulative effect of accounting change $ 16,115 $ 12,439 $ 10,233 Cumulative effect of accounting change, net of tax -- (2,242) (2,242) -------- ----------- ----------- Net income $ 16,115 $ 10,197 $ 7,991 ======== =========== =========== Weighted average number of shares outstanding: basic 19,187 19,193 19,193 ======== =========== =========== Weighted average number of shares outstanding: diluted 19,249 19,240 19,240 ======== =========== =========== Income per share -basic: Before cumulative effect of accounting change, net $ 0.84 $ 0.65 $ 0.53 Cumulative effect of accounting change, net -- (0.12) (0.12) -------- ----------- ----------- Net income per share $ 0.84 $ 0.53 $ 0.41 ======== =========== =========== Income per share -diluted Before cumulative effect of accounting change, net $ 0.84 $ 0.65 $ 0.53 Cumulative effect of accounting change, net -- (0.12) (0.12) -------- ----------- ----------- Net income per share $ 0.84 $ 0.53 $ 0.41 ======== =========== =========== During the twenty-six weeks ended February 28, 2004, the Company also completed two other acquisitions. The aggregate purchase price for these acquisitions was approximately $3.3 million. The results of operations for these acquisitions are not material to the Company's results of operations and have been included in the Company's consolidated financial statements since their acquisition date. Acquired entities were engaged in the rental of garments, floor mats, and other non-garment related items. 3. Asset Retirement Obligations Effective September 1, 2002, the Company adopted the provisions of SFAS No. 143, "Accounting for Asset Retirement Obligations." SFAS No. 143 generally applies to legal obligations associated with the retirement of long-lived assets that result from the acquisition, construction, development and/or the normal operation of a long-lived asset. Under the new accounting method, the Company now recognizes asset retirement obligations in the period in which they are incurred if a reasonable estimate of fair value can be made. The associated asset retirement costs are capitalized as part of the carrying amount of the long-lived asset. As of September 1, 2002, the Company recognized as a liability the present value of the estimated future costs to decommission its nuclear laundry facilities in accordance with the provisions of SFAS No. 143. The adoption of SFAS No. 143 resulted in a cumulative charge of $2.2 million, net of tax benefit of $1.4 million, related to the change in accounting principle, the recognition of a discounted asset retirement obligation of $5.3 million, and an increase of $2.4 million to the gross carrying value of the related long-lived assets ($900,000, net of accumulated depreciation of $1.5 million). The Company will depreciate, on a straight-line basis, the amount added to property and equipment and recognize accretion expense in connection with the discounted liability over the various remaining lives which range from approximately one to thirty years. 11

The estimated liability has been based on historical experience in decommissioning nuclear laundry facilities, estimated useful lives of the underlying assets, external vendor estimates as to the cost to decommission these assets in the future and federal and state regulatory requirements. The estimated current costs have been adjusted for the estimated impact of inflation at 3% per year. The liability has been discounted using credit-adjusted risk-free rates that range from approximately 3.00% - 7.25% over one to thirty years. Revisions to the liability could occur due to changes in the Company's estimated useful lives of the underlying assets, estimated dates of decommissioning, changes in decommissioning costs, changes in federal or state regulatory guidance on the decommissioning of such facilities, or other changes in estimates. Changes due to revised estimates will be recognized by increasing or decreasing the carrying amount of the liability and the carrying amount of the related long-lived asset. In fiscal year 2003, the Company began decommissioning one of the nuclear laundry facilities for which it had recognized an asset retirement obligation. Costs incurred in connection with the decommissioning for the twenty-six weeks ended February 28, 2004 were approximately $520. As of February 28, 2004, the Company believes this current decommissioning project will be completed by the end of fiscal 2004. A reconciliation of the Company's liability for the twenty-six week period ended February 28, 2004, is as follows: Balance at August 30, 2003 $ 7,060 Accretion expense 193 Asset retirement costs incurred (520) --------- Balance at February 28, 2004 $ 6,733 ========= As of February 28, 2004, the $6.7 million asset retirement obligation is included in accrued liabilities in the accompanying condensed consolidated balance sheet. 4. Derivative Instruments and Hedging Activities The Company has entered into interest rate swap agreements to manage its exposure to movements in interest rates on its variable rate debt. The Company accounts for these agreements in accordance with SFAS No. 133, as amended, "Accounting for Derivative Instruments and Hedging Activities" ("SFAS No. 133"). The swap agreements are cash flow hedges and are used to manage exposure to interest rate movement by effectively changing the variable rate to a fixed rate. Such instruments are matched with the underlying borrowings. SFAS No. 133 eliminates special hedge accounting if a swap agreement does not meet certain criteria, thus requiring the Company to reflect all changes in the fair value of the swap agreement in earnings in the period of change. In October 1999, the Company entered into an interest rate swap agreement, notional amount $40,000 (the "$40,000 SWAP"), maturing October 13, 2004. The Company pays a fixed rate of 6.38% and receives a variable rate tied to the three month LIBOR rate. As of February 28, 2004, the applicable variable rate was 1.14%. On October 15, 2002, the bank had the option to terminate the $40,000 SWAP without further obligation to make payments to the Company. The bank did not exercise this option. Because of the existence of this termination option, the $40,000 SWAP did not meet the required criteria to qualify as a cash flow hedge and use special hedge accounting, under SFAS No. 133. Accordingly, the Company has recorded, in the interest rate swap income line item of its consolidated statements of income, income of $420 and $151 for the thirteen weeks ended February 28, 2004 and March 1, 2003, respectively, and income of $900 and $360 for the twenty-six weeks ended February 28, 2004 and March 1, 2003, respectively for the changes in the fair value of $40,000 SWAP. In June 2001, the Company entered into a second interest rate swap agreement with a notional amount of $20,000 (the "$20,000 SWAP"), maturing June 5, 2003. The Company paid a fixed rate of 4.69% and received a variable rate tied to the three month LIBOR rate. At maturity, the applicable variable rate was 1.34%. The $20,000 SWAP met the required criteria as defined in SFAS No. 133 to use special hedge accounting. Accordingly, the Company has recorded, through the accumulated other comprehensive loss section of shareholders' equity, expense of $60, net of tax of $38 for the twenty-six weeks ended March 1, 2003 and expense of $119, net of tax of $74 for the thirteen weeks ended March 1, 2003. Since the $20,000 SWAP matured on June 5, 2003, there was no change in fair value in the $20,000 SWAP recorded in the twenty-six ended February 28, 2004. 12

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FOR THE TWENTY-SIX WEEKS ENDED FEBRUARY 28, 2004 Overview UniFirst Corporation (the "Company") is one of the largest providers of workplace uniforms and protective clothing in the United States. The Company designs, manufactures, rents, cleans, delivers, and sells a wide range of uniforms and protective clothing, including shirts, pants, jackets, coveralls, jumpsuits, lab coats, smocks and aprons, and also rents industrial wiping products, floormats and other non-garment items, to a variety of manufacturers, retailers and service companies. The Company serves businesses of all sizes in numerous industry categories. Typical customers include automobile service centers and dealers, delivery services, food and general merchandise retailers, food processors and service operations, light manufacturers, maintenance facilities, restaurants, service companies, soft and durable goods wholesalers, transportation companies, and others who require employee clothing for image, identification, protection or utility purposes. At certain specialized facilities, the Company also decontaminates and cleans work clothes that may have been exposed to radioactive materials and services special cleanroom protective wear. Typical customers for these specialized services include government agencies, research and development laboratories, high technology companies and utilities operating nuclear reactors. Critical Accounting Policies and Estimates The Company believes the following critical accounting policies reflect our more significant judgments and estimates used in the preparation of our consolidated financial statements. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates. There have been no changes in judgments or estimates that had a material effect on our condensed consolidated financial statements for the periods presented. Revenue Recognition and Allowance for Doubtful Accounts The Company recognizes revenue from rental operations in the period in which the services are provided. Direct sale revenue is recognized in the period in which the product is shipped. Judgments and estimates are used in determining the collectability of accounts receivable. The Company analyzes specific accounts receivable and historical bad debt experience, customer credit worthiness, current economic trends and the age of outstanding balances when evaluating the adequacy of the allowance for doubtful accounts. Management judgments and estimates are used in connection with establishing the allowance in any accounting period. Changes in estimates are reflected in the period they become known. If the financial condition of the Company's customers were to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required. Material differences may result in the amount and timing of bad debt expense recognition for any given period if management makes different judgments or utilizes different estimates. Inventories and Rental Merchandise in Service Inventories are stated at the lower of cost or market value, net of any reserve for excess and obsolete inventory. Judgments and estimates are used in determining the likelihood that new goods on hand can be sold to customers or used in rental operations. Historical inventory usage and current revenue trends are considered in estimating both excess and obsolete inventories. If actual product demand and market conditions are less favorable than those projected by management, additional inventory write-downs may be required. The Company uses the last-in, first-out (LIFO) method to value a significant portion of its inventories. Substantially all inventories represent finished goods. Rental merchandise in service is being amortized on a straight-line basis over the estimated service lives of the merchandise, which range from 6 to 24 months. In establishing estimated lives for merchandise in service, management considers historical experience and the intended use of the merchandise. Material differences may result in the amount and timing of operating profit for any period if management makes different judgments or utilizes different estimates. 13

Insurance The Company self-insures for certain obligations related to health, workers' compensation, vehicles and general liability programs. The Company also purchases stop-loss insurance policies to protect it from catastrophic losses. Judgments and estimates are used in determining the potential value associated with reported claims and for losses that have occurred, but have not been reported. The Company's estimates consider historical claim experience and other factors. The Company's liabilities are based on estimates, and, while the Company believes that the accrual for loss is adequate, the ultimate liability may be in excess of or less than the amounts recorded. Changes in claim experience, the Company's ability to settle claims or other estimates and judgments used by management could have a material impact on the amount and timing of expense for any period. Environmental and Other Contingencies The Company is subject to legal proceedings and claims arising from the conduct of their business operations, including environmental matters, personal injury, customer contract matters, employment claims. Accounting principles generally accepted in the United States require that a liability for contingencies be recorded when it is probable that a liability has occurred and the amount of the liability can be reasonably estimated. Significant judgment is required to determine the existence of a liability, as well as the amount to be recorded. The Company regularly consults with attorneys and outside consultants to ensure that all of the relevant facts and circumstances are considered, before a contingent liability is recorded. The Company records accruals for environmental and other contingencies based on enacted laws, regulatory orders or decrees, the Company's estimates of costs, insurance proceeds, participation by other parties and the timing of payments, and the input of outside consultants and attorneys. The estimated liability for environmental contingencies has been discounted using credit-adjusted risk-free rates of interest that range from approximately 4.0% to 5.0% over periods ranging from fifteen to thirty years. The estimated current costs, net of legal settlements with insurance carriers, have been adjusted for the estimated impact of inflation at 3% per year. Changes in enacted laws, regulatory orders or decrees, management's estimates of costs, insurance proceeds, participation by other parties and the timing of payments, and the input of outside consultants and attorneys could have a material impact on the amounts recorded for environmental and other contingent liabilities. Income Taxes The Company's policy of accounting for income taxes is in accordance with SFAS No. 109 - "Accounting for Income Taxes". Deferred income taxes are provided for temporary differences between amounts recognized for income tax and financial reporting purposes at currently enacted tax rates. The Company computes income tax expense by jurisdiction based on its operations in each jurisdiction. The Company is periodically reviewed by domestic and foreign tax authorities regarding the amount of taxes due. These reviews include questions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. In evaluating the exposure associated with various filing positions, the Company records estimated reserves for probable exposures, in accordance with SFAS No. 5 - "Accounting for Contingencies". Based on the Company's evaluation of current tax positions, the Company believes it has appropriately accrued for probable exposures. Asset Retirement Obligations Effective September 1, 2002, the Company adopted the provisions of SFAS No. 143, "Accounting for Asset Retirement Obligations." SFAS No. 143 generally applies to legal obligations associated with the retirement of long-lived assets that result from the acquisition, construction, development and/or the normal operation of a long-lived asset. Under the new accounting method, the Company now recognizes asset retirement obligations in the period in which they are incurred if a reasonable estimate of fair value can be made. The associated asset retirement costs are capitalized as part of the carrying amount of the long-lived asset. The Company will depreciate, on a straight-line basis, the amount added to property and equipment and recognize accretion expense in connection with the discounted liability over the various remaining lives which range from approximately one to thirty years. The estimated liability has been based on historical experience in decommissioning nuclear laundry facilities, estimated useful lives of the underlying assets, external vendor estimates as to the cost to decommission these assets in the future and federal and state regulatory requirements. The estimated current costs have been adjusted for the estimated impact of inflation at 3% per year. The liability has been discounted using credit-adjusted risk-free rates that range from approximately 3.00% - 7.25% over one to thirty years. Revisions to the liability could occur due to changes in the Company's estimated useful lives of the underlying assets, estimated dates of decommissioning, changes in decommissioning costs, changes in federal or state regulatory guidance on the decommissioning of such facilities, or other changes in estimates. Changes due to revised estimates will be recognized by increasing or decreasing the carrying amount of the liability and the carrying amount of the related long-lived asset. 14

Results of Operations The percentage relationships to revenues of certain income and expense items for the twenty-six week periods and thirteen week periods ended February 28, 2004 and March 1, 2003, respectively, and the percentage changes in these income and expense items between periods are presented in the following table: Percentage Percentage Change Change Twenty-six Twenty-six Thirteen Thirteen Twenty-six Thirteen weeks ended weeks ended weeks ended weeks ended weeks weeks February 28, March 1, February 28, March 1, FY2004 vs. FY2004 vs. 2004 2003 2004 2003 FY2003 FY2003 ------------ ----------- ------------ ----------- ----------- ----------- Revenues $ 358,305 $ 295,604 $ 177,407 $146,425 21.2% 21.2% --------- --------- ---------- -------- -------- -------- Costs and expenses: Operating costs 64.4% 64.7% 65.2% 67.2% 20.7% 17.5% Selling and administrative expenses 20.6% 21.5% 20.9% 21.6% 16.2% 17.0% Depreciation and amortization 6.3% 6.7% 6.6% 6.7% 15.4% 19.3% --------- --------- ---------- -------- -------- -------- 91.3% 92.9% 92.7% 95.5% 19.3% 17.5% --------- --------- ---------- -------- -------- -------- Income from operations 8.7% 7.1% 7.3% 4.5% 45.7% 98.8% --------- --------- ---------- -------- -------- -------- Other expense (income): 1.3% 0.3% 1.3% 0.3% 371.8% 487.2% --------- --------- ---------- -------- -------- -------- Income before income taxes 7.4% 6.8% 6.0% 4.2% 29.6% 74.6% Provision for income taxes 2.8% 2.6% 2.3% 1.6% 29.5% 74.6% --------- --------- ---------- -------- -------- -------- Income before cumulative effect of accounting change 4.6% 4.2% 3.7% 2.6% 29.6% 74.7% --------- --------- ---------- -------- -------- -------- Cumulative effect of accounting change 0.0% 0.8% 0.0% 0.0% -100.0% 0.0% --------- --------- ---------- -------- -------- -------- Net income 4.6% 3.4% 3.7% 2.6% 58.0% 74.7% ========= ========= ========== ======== ======== ======== 15

Twenty-Six Weeks ended February 28, 2004 Compared with Twenty-Six Weeks Ended March 1, 2003 Revenues. Revenues increased 21.2 % to $358.3 million in the twenty-six weeks ended February 28, 2004 as compared with $295.6 million for the twenty-six weeks ended March 1, 2003. This increase can be attributed to acquisitions (15.3%), primarily Textilease , growth from existing operations and price increases in the core uniform rental business (5.6%), growth from existing operations in the first aid business (0.1%), and increased revenue from the UniTech garment services business (0.2%). Operating costs. Operating costs increased to $230.8 million for the twenty-six weeks ended February 28, 2004 as compared with $191.1 million for the twenty-six weeks ended March 1, 2003. As a percentage of revenues, operating costs decreased to 64.4% from 64.7% for these periods. The primary driver of this decrease was lower merchandise costs which were offset in part by significantly higher energy costs and the fact that the Textilease laundries, acquired in the first quarter of 2004, generally have higher production costs than the existing UniFirst facilities. Selling and administrative expenses. The Company's selling and administrative expenses increased to $73.9 million, or 20.6% of revenues, for the twenty-six weeks ended February 28, 2004 as compared with $63.6 million, or 21.5% of revenues, for the twenty-six weeks ended March 1, 2003. The decrease in selling and administrative expenses as a percent of revenues is primarily attributable to the quick closure of Textilease's corporate office as well as relatively fewer salespersons as a result of combining operations. Depreciation and amortization. The Company's depreciation and amortization expense increased to $22.7 million, or 6.3% of revenues, for the twenty-six weeks ended February 28, 2004, as compared with $19.7 million, or 6.7% of revenues, for the twenty-six weeks ended March 1, 2003. The increase was primarily related to the depreciation and amortization on the tangible and intangible assets acquired from Textilease offset by certain intangible assets becoming fully amortized during fiscal 2004 and increased depreciation on capital expenditures to expand and update Company facilities. Other expense (income). Net other expense (interest expense, interest rate swap income and interest income) was $4.7 million for the twenty-six weeks ended February 28, 2004 as compared with $1.0 million for the twenty-six weeks ended March 1, 2003. The increase in net other expense was a result of the increased interest expense, including amortization of deferred financing costs, associated with debt financing obtained in connection with the acquisition of Textilease, offset somewhat by an increase in the fair value of the $40,000 SWAP, which was $0.9 million of income for the twenty-six weeks ended February 28, 2004 as compared with $0.4 million of income for the twenty-six weeks ended March 1, 2003. Provision for Income Taxes. The Company's effective income tax rate was 38.5% for each of the twenty-six weeks ended February 28, 2004 and the twenty-six weeks ended March 1, 2003. Thirteen Weeks Ended February 28, 2004 Compared with Thirteen Weeks Ended March 1, 2003 Revenues. Revenues for the thirteen weeks ended February 28, 2004 increased $31.0 million or 21.2% to $177.4 million as compared with $146.4 million for the thirteen weeks ended March 1, 2003. This increase can be attributed to acquisitions (14.4%), primarily Textilease, growth from existing operations and price increases in the core uniform rental business (6.2%), growth from existing operations in the first aid business (0.1%), and increased revenue from the UniTech garment services business (0.5%). Operating Costs. Operating costs increased to $115.7 million for the thirteen weeks ended February 28, 2004 as compared with $98.5 million for the thirteen weeks ended March 1, 2003. As a percentage of revenues, operating costs decreased to 65.2% from 67.2% for these periods. The primary driver of this decrease was lower merchandise costs which were offset in part by significantly higher energy costs and the fact that Textilease laundries generally have higher production costs than the existing UniFirst facilities. Selling and Administrative Expenses. The Company's selling and administrative expenses increased to $37.0 million, or 20.9% of revenues, for the thirteen weeks ended February 28, 2004 as compared with $31.7 million, or 21.6% of revenues, for the thirteen weeks ended March 1, 2003. The decrease as a percentage of revenues was the result of the closure of Textilease's corporate office as well as relatively fewer salespersons as a function of the combined operations. Depreciation and Amortization. The Company's depreciation and amortization expense increased to $11.7 million, or 6.6% of revenues, for the thirteen weeks ended February 28, 2004 as compared with $9.8 million, or 6.7% of revenues, for the thirteen weeks ended March 1, 2003. The increase was primarily related to the depreciation and amortization on the tangible and intangible assets acquired from Textilease offset by certain intangible assets becoming fully amortized during fiscal 2004 and increased depreciation on capital expenditures to expand and update Company facilities. 16

Other expense (income). Net other expense (interest expense, interest rate swap income and interest income) was $2.2 million for the thirteen weeks ended February 28, 2004 as compared with $0.4 million for the thirteen weeks ended March 1, 2003. The increase in net other expense was primarily a result of the increased interest expense, including amortization of deferred financing costs, associated with debt financing obtained in connection with the acquisition of Textilease. Provision for Income Taxes. The Company's effective income tax rate was 38.5% for each of the thirteen weeks ended February 28, 2004 and the thirteen weeks ended March 1, 2003. Liquidity and Capital Resources General. For the twenty-six week period ended February 28, 2004, the Company had a net increase in cash and cash equivalents of $6.6 million. The Company completed the twenty-six week period with cash and cash equivalents of $12.7 million and working capital of $79.5 million. The Company believes that current cash and cash equivalent balances, cash generated from operations and amounts available under the Company's bank line of credit will be sufficient to meet the Company's anticipated working capital and capital expenditure requirements for at least the next 12 months. Sources and Uses of Cash. During the twenty-six week period ended February 28, 2004, the Company generated cash primarily from two sources: operating activities and proceeds from the increase in debt. The Company's operating activities provided net cash of $43.9 million, resulting primarily from net income of $16.1 million, amounts charged for depreciation and amortization of $22.7 million, and a net decrease in rental merchandise in service of $7.2 million. Net cash provided by operating activities was used primarily to fund $15.7 million in capital expenditures to expand and update Company facilities, reduce outstanding debt by $14.7 million, to pay deferred financing costs of $3.4 million, fund the acquisition of two businesses for an aggregate purchase price of approximately $3.3 million and pay approximately $1.3 million in cash dividends to Common and Class B Common shareholders. The proceeds from the increase in debt of approximately $176.6 million in the twenty-six weeks ended February 28, 2004, was used primarily to complete the acquisition of Textilease. Additional Cash Resources. In connection with the purchase of Textilease, the Company entered into a new $285 million unsecured revolving credit agreement ("Credit Agreement"), with a syndicate of banks. The Credit Agreement replaces the Company's previous $125 million unsecured revolving credit agreement and is due on the third anniversary of the Closing Date (September 2, 2006). Availability of credit requires compliance with financial and other covenants, including maximum funded debt, minimum debt coverage, and minimum tangible net worth, as defined in the Credit Agreement. Compliance with these financial covenants is generally tested on a fiscal quarterly basis. As of February 28, 2004, the Company was in compliance with our covenants under the Credit Agreement. As of February 28, 2004, the Company had $33.9 million available under its Credit Agreement, net of outstanding borrowings of $230.0 million and standby irrevocable bank commercial letters of credit of $21.1 million As part of the Company's business, the Company regularly evaluates opportunities to acquire other garment service companies. In recent years, the Company has typically paid for acquisitions with cash and may continue to do so in the future. To pay for an acquisition, the Company may use cash on hand, cash generated from operations or borrowings under the Company's Credit Agreement, or the Company may pursue other forms of debt financing. The Company's ability to secure short-term and long-term debt financing in the future will depend on several factors, including the Company's future profitability, the levels of debt and equity and the overall credit and equity market environments. Shareholders' equity at February 28, 2004 was $351.4 million, or 60% of the Company's total capitalization. 17

Seasonality Historically, the Company's revenues and operating results have varied from quarter to quarter and are expected to continue to fluctuate in the future. These fluctuations have been due to a number of factors, including: general economic conditions in the Company's markets; the timing of acquisitions and of commencing start-up operations and related costs; the effectiveness of integrating acquired businesses and start-up operations; the timing of nuclear plant outages; capital expenditures; seasonal rental and purchasing patterns of the Company's customers; and price changes in response to competitive factors. In addition, the Company's operating results historically have been lower during the second and fourth fiscal quarters than during the other quarters of the fiscal year. The operating results for any historical quarter are not necessarily indicative of the results to be expected for an entire fiscal year or any other interim periods. Effects of Inflation Inflation has had the effect of increasing the reported amounts of the Company's revenues and costs. The Company uses the last-in, first-out (LIFO) method to value a significant portion of inventories. This method tends to reduce the amount of income due to inflation included in the Company's results of operations. The Company believes that, through increases in its prices and productivity improvements, it has been able to recover increases in costs and expenses attributable to inflation. To date, inflation has not had a material impact on our financial results. There can be no assurance, however, that inflation will not adversely affect our financial results in the future. SAFE HARBOR FOR FORWARD LOOKING STATEMENTS Forward looking statements contained in this quarterly report are subject to the safe harbor created by the Private Securities Litigation Reform Act of 1995 and are highly dependent upon a variety of important factors that could cause actual results to differ materially from those reflected in such forward looking statements. Such factors include uncertainties regarding the Company's ability to consummate and successfully integrate acquired businesses, uncertainties regarding any existing or newly-discovered expenses and liabilities related to environmental compliance and remediation, the Company's ability to compete successfully without any significant degradation in its margin rates, seasonal fluctuations in business levels, uncertainties regarding the price levels of natural gas, electricity, fuel, and labor, the impact of negative economic conditions on the Company's customers and such customer's workforce, the continuing increase in domestic healthcare costs, demand and prices for the Company's products and services, the impact of interest rate variability upon the Company's interest rate swap arrangements, additional professional and internal costs necessary for compliance with recent and proposed future changes in Securities and Exchange Commission (including the Sarbanes-Oxley Act of 2002), New York Stock Exchange, and accounting rules, strikes and unemployment levels, the Company's efforts to evaluate and potentially reduce internal costs, economic and other developments associated with the war on terrorism and its impact on the economy and general economic conditions. When used in this quarterly report, the words "intend," "anticipate," "believe," "estimate," and "expect" and similar expressions as they relate to the Company are included to identify such forward looking statements. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Foreign Currency Exchange Risk Management has determined that all of the Company's foreign subsidiaries operate primarily in local currencies that represent the functional currencies of the subsidiaries. All assets and liabilities of foreign subsidiaries are translated into U.S. dollars using the exchange rate prevailing at the balance sheet date, while income and expense accounts are translated at average exchange rates during the year. As such, the Company's operating results are affected by fluctuations in the value of the U.S. dollar as compared to currencies in foreign countries, as a result of the Company's transactions in these foreign markets. The Company does not operate a hedging program to mitigate the effect of a significant rapid change in the value of the Canadian Dollar, Euro or Mexican Peso as compared to the U.S. dollar. If such a change did occur, the Company would have to take into account a currency exchange gain or loss in the amount of the change in the U.S. dollar denominated balance of the amounts outstanding at the time of such change. While the Company does not believe such a gain or loss is likely, and would not likely be material, there can be no assurance that such a loss would not have an adverse material effect on the Company's results of operations or financial condition. 18

Interest Rate Risk The Company is exposed to market risk from changes in interest rates which may adversely affect its financial position, results of operations and cash flows. In seeking to minimize the risks from interest rate fluctuations, the Company manages exposures through its regular operating and financing activities. The Company is exposed to interest rate risk primarily through its borrowings under its $285 million unsecured line of credit with a syndicate of banks. Under the line of credit, the Company may borrow funds at variable interest rates based on the Eurodollar rate or the bank's money market rate, as selected by the Company. As of February 28, 2004, the Company's outstanding debt approximates its carrying value. The Company has entered into a $40 million interest rate swap agreement to manage its exposure to movements in interest rates on its variable rate debt. The swap agreement is a cash flow hedge and is used to manage exposure to interest rate movement by effectively changing the variable rate to a fixed rate. Such instruments are matched with the underlying borrowings. The effective portion of the cash flow hedge is recorded within the other comprehensive loss section of shareholders' equity in the period of change in fair value. The ineffective portion of the cash flow hedge is charged to the Company's consolidated statement of income in the period of change in fair value. The Company is evaluating alternatives to manage its exposure to movements in interest rates on its variable rate debt related to the Credit Agreement. ITEM 4. CONTROLS AND PROCEDURES Disclosure Controls and Procedures. As required by Rule 13a-15 under the Securities Exchange Act of 1934 (the "Exchange Act"), the Company carried out an evaluation under the supervision and with the participation of the Company's management, including the Company's Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of the Company's disclosure controls and procedures as of the end of the period covered by this report. Based upon their evaluation, the Chief Executive Officer and Chief Financial Officer concluded that the Company's disclosure controls and procedures are effective to ensure that material information relating to the Company required to be disclosed by us in reports we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission rules and forms. In designing and evaluating the disclosure controls and procedures, the Company's management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurances of achieving the desired control objectives, and management necessarily was required to apply its judgment in designing and evaluating the controls and procedures. The Company currently is in the process of further reviewing and documenting its disclosure controls and procedures, and its internal control over financial reporting, and may from time to time make changes aimed at enhancing their effectiveness and to ensure that our systems evolve with our business. Changes in Internal Control Over Financial Reporting. There were no changes in our internal control over financial reporting during the second quarter of fiscal year 2004 that have materially affected, or that are reasonably likely to materially affect our internal controls over financial reporting. 19

Part II - OTHER INFORMATION Item 4. Submission of Matters to a Vote of Security Holders: The Company's Annual Meeting of Shareholders was held on January 13, 2004. Phillip L. Cohen and Cynthia Croatti were reelected to the Board of Directors and an Amendment was approved for the Company's Amended 1996 Stock Incentive Plan (the "Amendment"). With respect to Mr. Cohen, 7,732,767 shares of Common Stock were voted for his election and 416,429 shares of Common Stock were withheld from voting for his election. With respect to Ms. Croatti, 7,337,279 shares of Common Stock and 10,171,464 shares of Class B Common Stock were voted for her election and 811,917 of Common Stock and no shares of Class B Common Stock were withheld from voting for her election. With respect to the Amendment, 2,701,312 shares of Common Stock and 10,171,464 shares of Class B Common Stock were voted for approval, 4,527,195 shares of Common Stock and no shares of Class B Common Stock were voted against approval and 28,019 shares of Common Stock and no shares of Class B Common Stock abstained. The terms to office of Mr. Ronald D. Croatti, Mr. Donald J. Evans, Mr. Albert Cohen and Mr. Anthony DiFillippo continued after the Annual Meeting of Shareholders. Item 6. Exhibits and Reports on Form 8-K (a) Exhibits: * 31.1 Rule 13a-14(a)/15d-14(a) certification of Ronald D. Croatti * 31.2 Rule 13a-14(a)/15d-14(a) certification of John B. Bartlett ** 32.1 Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes Oxley Act of 2002 ** 32.2 Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes Oxley Act of 2002 * Filed herewith ** Furnished herewith (b) Reports on Form 8-K: On December 22, 2003, the Company filed an amended Current Report on Form 8-K/A to report information pursuant to Item 2. Acquisition or Disposition of Assets in connection with the Company's completion on September 2, 2003 of its acquisition of the business and assets of Textilease Corporation. The Company attached as Exhibit 2.1 to the Current Report a Stock Purchase Agreement, dated as of July 17, 2003, by and among UniFirst Corporation and all of the stockholders of Textilease Corporation. The Company attached as Exhibit 23.1 to the Current Report a Consent of PricewaterhouseCoopers LLP. The Company attached as Exhibit 99.1 to the Current Report a Press release of the Registrant dated September 2, 2003. The Company attached as Exhibit 99.2 to the Current Report the financial statements of Textilease Corporation. The Company attached as Exhibit 99.3 to the Current Report the pro forma combined condensed financial information. On January 12, 2004, the Company furnished a Current Report on Form 8-K to report information pursuant to Item 12 - Results of Operations and Financial Conditions. The Company attached as Exhibit 99.1 to the Current Report the Company's press release announcing first quarter fiscal 2004 financial results. 20

SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. UniFirst Corporation April 13, 2004 By: /s/ Ronald D. Croatti ------------------------- Ronald D. Croatti President and Chief Executive Officer UniFirst Corporation April 13, 2004 By: /s/ John B. Bartlett ---------------------- John B. Bartlett Senior Vice President and Chief Financial Officer 21

EXHIBIT INDEX DESCRIPTION * 31.1 Rule 13a-14(a)/15d-14(a) certification of Ronald D. Croatti * 31.2 Rule 13a-14(a)/15d-14(a) certification of John B. Bartlett ** 32.1 Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes Oxley Act of 2002 ** 32.2 Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes Oxley Act of 2002 * Filed herewith ** Furnished herewith 22

Exhibit 31.1 I, Ronald D. Croatti, certify that: 1. I have reviewed this quarterly report on Form 10-Q of UniFirst Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statement made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The Registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the Registrant, and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Evaluated the effectiveness of the Registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (c) Disclosed in this report any change the Registrant's internal control over financial reporting that occurred during the Registrant's most recent fiscal quarter (the Registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect the Registrant's internal control over financial reporting and; 5. The Registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Registrant's auditors and the audit committee of the Registrant's board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Registrant's ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the Registrant's internal control over financial reporting. Date: April 13, 2004 By: /s/ Ronald D. Croatti ------------------------------------------ Ronald D. Croatti, Chief Executive Officer (Principal Executive Officer)

Exhibit 31.2 I, John B. Bartlett, certify that: 1. I have reviewed this quarterly report on Form 10-Q of UniFirst Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statement made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The Registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the Registrant, and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Evaluated the effectiveness of the Registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (c) Disclosed in this report any change the Registrant's internal control over financial reporting that occurred during the Registrant's most recent fiscal quarter (the Registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect the Registrant's internal control over financial reporting and; 5. The Registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Registrant's auditors and the audit committee of the Registrant's board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Registrant's ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the Registrant's internal control over financial reporting. Date: April 13, 2004 By: /s/ John B. Bartlett ------------------------------------------- John B. Bartlett, Chief Financial Officer (Principal Financial Officer)

Exhibit 32.1 CERTIFICATION OF CHIEF EXECUTIVE OFFICER PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 The undersigned officer of UniFirst Corporation (the "Company") hereby certifies that the Company's quarterly report on Form 10-Q for the period ended February 28, 2004 (the "Report"), as filed with the Securities and Exchange Commission on the date hereof, fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended, and that the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. This certification is provided solely pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, and shall not be deemed to be part of the Report or "filed" for any purpose whatsoever. Date: April 13, 2004 By: /s/ Ronald D. Croatti ------------------------------------------ Ronald D. Croatti, Chief Executive Officer (Principal Executive Officer)

Exhibit 32.2 CERTIFICATION OF CHIEF FINANCIAL OFFICER PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 The undersigned officer of UniFirst Corporation (the "Company") hereby certifies that the Company's quarterly report on Form 10-Q for the period ended February 28, 2004(the "Report"), as filed with the Securities and Exchange Commission on the date hereof, fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended, and that the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. This certification is provided solely pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, and shall not be deemed to be part of the Report or "filed" for any purpose whatsoever. Date: April 13, 2004 By: /s/ John B. Bartlett ------------------------------------------- John B. Bartlett, Chief Financial Officer (Principal Financial Officer)